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Results in minutes
Set up your NPS survey in under 5 minutes and start collecting feedback automatically.
NPSLab
NPS, CSAT, CES
Happier customers, bigger revenue.
Find out what your customers really think and act at the right moment. NPSLab automates your satisfaction survey and fits in your pocket — straight from your phone.
✓ Free 7-day trial Results in minutes Catch problems in time
Available on Google Play and the App Store72
NPS+8
Responses1.284active businesses
NPSCustomer experience
Trending upNew review · score 10“NPSLab”
Alert sentOwner notified
300+active businesses
700K+responses collected
Multi-storechains & franchises
Multi-languageauto-translated reviews
Benefits
Everything to understand — and delight — your customers
Powerful, simple tools to turn feedback into revenue.
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Catch problems in time
Find the friction points in your business before you lose more customers.
NPSLab
03
Data-driven decisions
Intuitive dashboard with actionable insights to improve every aspect of your business.
NPSLab
Frictionless collection
Wherever your customer is
A QR code on the table, at the front desk, a tablet on the counter, or a WhatsApp message — the right question at the right moment.
- QR code on the restaurant table
- QR sign at the hotel reception
- Tablet with the survey on the counter
- WhatsApp message with the link
How it works
Start collecting feedback in 3 steps
Download the app
Available for iPhone and Android. Sign up in 30 seconds.
Set up your store
Customize your NPS survey with your brand and your questions.
Collect insights
Receive feedback in real time and make better decisions.
In your pocket
Track your NPS from anywhere
Get phone alerts the moment a customer rates you, reply on the spot, and watch your reputation grow — all through the NPSLab app.
Real-time push notifications Full dashboard in the palm of your hand Reply to reviews with one tap
NPSLabAvailable on Google Play and the App Store
Use cases
Typical results by industry
See what companies in each sector can achieve with structured feedback.
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Food serviceRestaurants and bars
Restaurants that implement consistent NPS surveys typically raise their score by 20-40 points in the first 3 months.
+20-40 NPS points
Learn more →02
HospitalityHotels and inns
Hotels that collect feedback in real time can identify problems before they become negative online reviews.
Proactive prevention
Learn more →03
RetailStores and boutiques
Retail stores that track NPS regularly report better retention and a higher average ticket.
Higher retention
Learn more →chains & franchises
Typical results by industry
See what companies in each sector can achieve with structured feedback.
Start for freeStore-based plans
Start with 30 responses/month on Free and choose a store tier on the website or in the app when needed.
Powerful, simple tools to turn feedback into revenue.
Free
Start listening to your customers and see how NPSLab works for your operation.
30responses per month
- Create your first survey
- Collect with QR code, tablet, or link
- Start with no commitment
Full plan
$39.90
per yearequivalent to $3.33 per month
For getting started with one location and following everything closely.
Number of locations1 location
- Every feature for each location
- Unlimited responses
- Alerts, reports, and AI insights
More than 10 locations, networks and franchises
For larger operations, combine onboarding, governance, and billing with the NPSLab team.
Talk to sales
Talk to the NPSLab teamEmail[email protected]WhatsApp+55 31 3157-2996
Start with 30 responses/month on Free and choose a store tier on the website or in the app when needed.
Frequently asked questions
Still unsure? We have answers
✓ Free 7-day trial
What is NPS and why does it matter?
NPS (Net Promoter Score) is the most widely used metric in the world to measure customer satisfaction and loyalty. With a single question, you find out who promotes you, who is neutral, and who might leave your business — and act before you lose revenue.
Do I need to install anything or hire IT?
No. Just download the app on the App Store or Google Play, create your account in 30 seconds, and set up your first survey. Everything runs straight from your phone, with no installation and no technical team.
How does the free trial work?
You get 7 free days to use all features, with no commitment. Cancel through Stripe or the store where you subscribed.
Can I manage multiple stores or franchises?
Yes. NPSLab was built for networks: track the NPS of all your locations in one place, compare performance across stores, structure by regions and teams, and set permissions for each person on the team.
Do I get notified when a customer rates me?
Yes. You get real-time push notifications the moment a rating arrives. For dissatisfaction, the alert goes straight to the person in charge to act right away.
Does it work for my industry?
NPSLab serves restaurants, hotels, retail, gyms, clinics, and any business that wants to hear its customers. The survey is fully customizable with your brand and your questions.
Free for 7 days. Available for iPhone and Android.
Start for free