Fix the problem
before the
1-star review.
NPS (Net Promoter Score) is the metric that most influences a restaurant’s reputation. NPSLab asks the customer at the right moment, resolves detractors in private and turns promoters into 5-star reviews.
A negative review costs far more than one comped dish.
In food service, the next booking is driven by online reputation. A dissatisfied customer who was not heard becomes a public review that scares away dozens of future diners — and 96% of them never complain: they simply do not come back. NPS is the early warning system: it captures dissatisfaction while the customer is still at the table.
A dissatisfied customer rarely complains at the register.
They pay the bill in silence — and pour everything into a public review days later, when it is already too late to fix.
Feedback that arrives late
You only find out about the slow service at table 8 or the cold dish once it is already in the Google or delivery-app stars — public and permanent.
Promoters who disappear
Delighted customers rarely leave reviews on their own. Without a nudge at the right moment, your best reputation stays invisible.
Several locations, zero visibility
With dining and delivery, or more than one location, comparing satisfaction turns into a spreadsheet — and nobody looks at the spreadsheet.
Hear the customer at every stage of the visit
NPSLab sends the right survey at the right moment — by WhatsApp, SMS, email or a QR code on the table and receipt.
Booking / arrival
Confirm the reservation and record preferences before the customer is seated.
Service
Rate the first impression: greeting, speed and the warmth of the team.
Key moment
Catch problems during the meal — there is time to fix them before the bill.
The bill
A QR code on the receipt or table captures the score with the experience fresh.
Post-visit
Promoters are invited to review on Google, delivery apps and TripAdvisor. Detractors are resolved in private.
A QR code on the table, and the survey starts on its own
The customer points the camera at the QR code on the table and rates the experience in seconds, right at the table. A promoter is invited to leave a 5-star review on Google and delivery apps; a detractor triggers an instant alert so the team can act before the bill arrives.
What changes when you listen at the right moment
They found wait time was the biggest complaint in surveys and optimized service. NPS rose from 32 to 67 in three months.
They used feedback to adjust the menu and train staff. The rate of returning customers grew steadily over six months.
With instant detractor alerts, every below-par experience is recovered on the spot — and NPS stays at an exceptional level.
Built for those who run dining and delivery
Real-time detractor alert
Low score? Your team is notified instantly by app push or email to act before the customer leaves the floor.
Compare locations
Store ranking and chain NPS evolution in a single dashboard, in real time.
Multi-channel
WhatsApp, SMS, email and a QR code on the table and receipt. Reach the customer where they respond.
Store-based plans
Start free with 30 responses/month. Paid plans are shown in the app with localized App Store or Google Play pricing.
NPS for restaurants, no mystery
What is NPS for restaurants?
NPS (Net Promoter Score) is the metric that measures how likely a customer is to recommend your restaurant, on a scale of 0 to 10. In food service, it anticipates online reviews: promoter customers tend to leave 5-star reviews, while detractors hurt your reputation on Google, delivery apps and TripAdvisor.
What is a good NPS for restaurants?
An NPS above 50 is considered excellent for restaurants. According to npsBench 2025, the current food service average is 32 points. An NPS above 70 is world class; below 20 signals an urgent need for attention.
How does NPS help increase positive reviews?
NPSLab identifies promoter customers in real time and automatically directs them to leave a review on Google, delivery apps or TripAdvisor, while detractors are resolved in private before they turn into a negative public review.
When should I send the NPS survey to the customer?
The ideal time is between 1 and 24 hours after the meal, while the experience is still fresh. For delivery, send it right after the order arrives. NPSLab also supports a QR code on the table to capture the score before the customer even leaves.
Your next 5-star review starts today
Set up your first survey in 5 minutes. Start free, no card.